zeedbazz Privacy Policy

01 Introduction and Applicability

zeedbazz is a trusted online gaming platform in Bangladesh. This privacy policy ("Policy") describes how zeedbazz collects, uses, stores, and protects your personal information through our website zeedbazz.lat.

By registering or creating an account on this platform, you consent to the terms of this privacy policy. Please read this policy carefully. If you do not agree with any term, you are requested to refrain from using our services.

This policy applies only to individuals aged 21 or older. We do not knowingly collect information from minors. If we confirm that we have collected information from a minor, it will be deleted immediately.

02 Information We Collect

zeedbazz collects your information in various ways. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

Information you voluntarily provide during registration or account management:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay, or bank account)

2.2 Automatically Collected Information

Information automatically collected while using our platform:

• IP address and device information
• Browser type and version
• Login time and session duration
• Pages visited and activity history
• Information collected through cookies and similar technologies

2.3 Financial Transaction Information

Records of deposits and withdrawals, transaction amounts, payment method details, and related dates and times are stored. This information is necessary for financial security and compliance with anti-money laundering policies.

03 Purpose of Using Information

We use your information for the following specific purposes:

1. Account creation and management: To register and verify your zeedbazz account and to provide platform services without interruption.
2. Identity verification (KYC): To prevent fraud, maintain a secure environment, and meet regulatory requirements.
3. Processing financial transactions: To confirm deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
4. Customer support: Our 24/7 live chat team is available to quickly resolve your questions, complaints, or issues.
5. Fraud and abuse prevention: To detect unusual activity and protect the security of the platform.
6. Responsible gaming: To identify signs of gaming addiction risk and provide the necessary support.
7. Technical improvement: To continuously improve platform performance, user experience, and security measures.
8. Legal compliance: To comply with applicable laws and regulations.

04 Cookie Policy

The zeedbazz website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

4.1 Types of Cookies We Use

• Essential cookies: Necessary to maintain login sessions and ensure security.
• Functional cookies: Store your language preferences and display settings.
• Analytical cookies: Used to understand platform usage patterns, which helps improve services.

4.2 Cookie Control

You can disable cookies by going to your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

05 Information Sharing and Third Parties

zeedbazz never sells or rents your personal information. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations are governed by their own privacy policies.

5.2 Technology Service Providers

Only the information necessary to provide services is shared with game software providers and technology partners. They are contractually obligated to maintain the confidentiality of the information.

5.3 Legal Obligations

Information may be disclosed as part of a legal obligation in response to valid government orders, court directions, or lawful requests from law enforcement agencies.

5.4 Fraud Prevention

Information may be shared with relevant authorities to prevent and investigate fraud, forgery, or illegal activities.

06 Data Security Measures

The security of your information is zeedbazz's top priority. We have implemented industry-standard technical and organizational measures:

• SSL/TLS encryption: All data exchanged between your browser and our servers is secured through 256-bit SSL encryption.
• Data encryption: Stored sensitive information is kept in an encrypted state.
• Access control: Only authorized staff can access your information for specific reasons.
• Regular security audits: Our systems are subject to regular security testing.
• Two-factor authentication: Two-step verification is available for additional account protection.
• Data minimization: Only the minimum information necessary to provide services is collected.

Please note, however, that no method of transmitting or storing information on the internet is completely secure. Even with the highest level of protection, no one can guarantee 100% security.

07 Data Retention Period

We retain your information only for as long as necessary:

• Active accounts: Complete information is retained for as long as the account remains active.
• Closed accounts: Information may be retained for a specified period after account closure in accordance with legal obligations and financial record-keeping requirements.
• Financial transaction records: Retained for the period specified under financial record-keeping regulations.
• Marketing data: Until you withdraw your consent or within applicable legal limits.

At the end of the retention period, or when no longer needed, we securely delete or anonymize the information.

08 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request to see what information we hold about you.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted, however if there are legal obligations the deletion may not be possible.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes, particularly for direct marketing.

8.5 Right to Withdraw Consent

You have the right to withdraw consent at any time for processing that is based on your consent.

To exercise these rights, contact us at [email protected] or speak with our support team via 24/7 live chat.

09 Minor Protection

zeedbazz strictly provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors and do not provide any services to them.

An age verification process is in place at the time of registration. If there is any suspicion that a minor is using our platform, please inform our support team. The relevant account will be closed immediately and all information will be deleted.

10 International Data Transfers

To provide our services, your information may sometimes be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• The receiving organization maintains adequate data protection standards.
• Necessary contractual safeguards are in place.
• Transferred data is protected in accordance with this privacy policy.

11 Responsible Gaming and Data

zeedbazz places the highest importance on responsible gaming. We use information about your gaming patterns and behavior to:

• Identify possible signs of addiction.
• Effectively apply self-exclusion or limit-setting features.
• Provide support and guidance when needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Policy Changes and Updates

zeedbazz reserves the right to change or update this privacy policy from time to time. For significant changes, we will:

• Display a special notice on the website.
• Notify you of the changes at your registered email address.
• Update the "Last Updated" date at the top of this page.

Continued use of the platform after changes will be considered acceptance of the updated policy. It is recommended that you check this page regularly.

13 Contact and Complaints

If you have any questions or concerns about this privacy policy or wish to exercise your rights, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our team will review your request or complaint as quickly as possible and take the necessary action. We respect your privacy and are committed to properly resolving your concerns.